At FMAI Solution PVT. LTD., we understand that sometimes you may need to cancel an order. Our cancellation policy is designed to be transparent and customer-friendly. Please read the details below to understand the process and conditions.

1. Order Cancellation by Customer

• Timing:
  Orders can be canceled within 24 hours of placement or before the order has been shipped.
• Process:
  To cancel an order, contact us at +92 321 5177375 or email us at [your email address] with your order details.
• Refunds for Canceled Orders:
  • If the order is canceled before shipment, a full refund will be issued.
  • Refunds will be processed within 7–10 business days to the original payment method.

2. Order Cancellation by FMAI Solution PVT. LTD.

We reserve the right to cancel an order under the following circumstances:

• The product is out of stock.
• There are inaccuracies in product pricing or descriptions.
• Payment has not been successfully processed.

In such cases, customers will be notified promptly, and a full refund will be provided.

3. Non-Cancellable Orders

Orders that have already been shipped cannot be canceled. Once received, you may refer to our Refund and Returns Policy for assistance.

4. Contact Us

For any questions or assistance with order cancellations, please contact us:

• Phone: +92 321 5177375
• Address: House 616, Lane No. 5, Main Peshawar Road, Rawalpindi