At FMAI Solution PVT. LTD., we prioritize customer satisfaction and aim to provide high-quality products and services. If you are not entirely satisfied with your purchase, we are here to help.

Returns

1. Eligibility for Returns:

   • Items must be returned within 14 days of purchase.
   • The product must be unused, in its original packaging, and in the same condition as received.
   • Proof of purchase (receipt or invoice) is required for all returns.

2. Non-Returnable Items:

   • Customized products.
   • Items purchased on clearance or marked as “final sale.”
   • Digital services or software once accessed or downloaded.

3. Return Process:

   • Contact us at +92 321 5177375 or email us at [your email address] to initiate a return.
   • Once approved, send the product to:
     House 616, Lane No. 5, Main Peshawar Road, Rawalpindi.

Refunds

1. Refund Conditions:

   • Refunds will be processed once the returned item is inspected and approved.
   • If approved, refunds will be issued to the original payment method within 7–10 business days.

2. Partial Refunds:

   • Products returned after 14 days (up to 30 days) may qualify for a partial refund.
   • Damaged or incomplete returns may also qualify for partial refunds.

3. Non-Refundable Cases:

   • Products not meeting return eligibility criteria.
   • Complaints raised after 30 days of purchase.

Exchange Policy

• Exchanges are available for defective or damaged items.
• Contact us to arrange an exchange for a similar product.

Shipping Costs

• Customers are responsible for shipping costs for returns.
• Shipping costs are non-refundable unless the return is due to an error on our part.

Contact Us

For questions or assistance with returns and refunds, please contact us:

• Phone: +92 321 5177375
• Address: House 616, Lane No. 5, Main Peshawar Road, Rawalpindi