At FMAI Solution PVT. LTD., we strive to deliver your surgical equipment and supplies efficiently and securely. Please review our shipping policy to understand our processes and timelines.

1. Shipping Locations

• We offer shipping across Pakistan.
• International shipping is available for select locations. Contact us for details.

2. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Methods and Costs

• We partner with reliable courier services to ensure timely delivery.
• Shipping costs vary based on the destination, weight, and dimensions of the package. The total cost will be displayed during checkout.

4. Delivery Timeframes

• Local Orders (within Pakistan): 3–7 business days.
• International Orders: 7–14 business days, depending on customs and location.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• Use this tracking number to monitor your shipment’s progress.

6. Shipping Restrictions

• Some products may have shipping restrictions due to their nature (e.g., delicate instruments or items requiring special handling).
• Hazardous or regulated items will comply with local and international shipping laws.

7. Delivery Issues

• If your package is delayed or damaged during transit, please contact us immediately at +92 321 5177375.
• For damaged items, provide photographs of the packaging and the product for a faster resolution.

8. Customs and Duties (For International Orders)

• Import duties, taxes, and customs fees are the buyer’s responsibility and may vary depending on the destination country.

9. Contact Us

If you have questions or concerns about our shipping policy, feel free to reach out:

• Phone: +92 321 5177375
• Address: House 616, Lane No. 5, Main Peshawar Road, Rawalpindi